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Originally Posted by Mark B
Not everyone has been swapped. Would you rather the company just ploughed on regardless and left people with no service?
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Isn't this what NTL normally do?? Judging from the amount of ongoing problems just on this site all the NTL top brass seem to care about is the £ÃÆ ’‚£Ãà¢Ã¢â€šÂ¬Ã…¡Ãƒâ€šÃ‚£ and certainly not customer satisfaction
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Originally Posted by Mark B
My view personally is that there will come a point where ntl simply write to existing customers advising that if they have not arranged a swap by a certain date, their 1mb broadband will be force-downgraded to 600k so that the upgrade can go ahead unfettered. Then they will have 750k, and if they want 1.5mb back they will HAVE to arrange a box swap, or else stay where they are.
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It has been around six months since the first letters went out, how much longer do they need? or is the 1.5 for STB users going to join the realms of NTL's famous 'coming soon' legends
would NTL like it if I 'promised' to pay my bills and then 6 months later still had not paid, I doubt it.
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Originally Posted by Mark B
That'd be my solution, but I don't know if the company wants to risk upsetting people like that. It's a rock/hard place situation.
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Agreed but unless there is any viable technical reason (not idle STB users) for delaying this particular phase of the rollout, then NTL just go ahead and do it or at least break the mold and tell the truth for once instead of feeble excuses
