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Originally Posted by daxx
Is it that easy for NTL to send out a .cm file for the appropriate STB?
STB users had the letter (April/May) along with CM users, those of us with STB's who 'want' to be upgraded will have by now been 'swapped' out, either by the 'rolling program' or indeed by help from this forum or CS. Those that haven't to my mind can't be bothered. So let em go down to 750, they'll soon be on the phone worrying about the swap out.
We are now told 'November for your update', can anybody tell since when has November been classed as 'late summer'.
 NTL have changed their tack,  yeah right, just carry on as normal NTL and do what you usually do, do the rollout and 'sod the punters' then expect your staff take the flack afterwards.
My ADSL is already in and working and I managed to blag a free three months trial, come November 4th if the upgraded .cm file is not in and working I'm off, full whack to the tune of over £100 a month and there may well be a few others following me.
As an aside and still on topic. Does anybody know how many 1meg STB users there are in total and maybe how many are still waiting for a 'swapout' |
Not everyone has been swapped. Would you rather the company just ploughed on regardless and left people with no service?
You would not believe how stubborn some customers are. "Well, you can swap it, but I work seven days a week 12 hours a day so you'll have to come next sunday evening between 7 and 8" is not uncommon.
My view personally is that there will come a point where ntl simply write to existing customers advising that if they have not arranged a swap by a certain date, their 1mb broadband will be force-downgraded to 600k so that the upgrade can go ahead unfettered. Then they will have 750k, and if they want 1.5mb back they will HAVE to arrange a box swap, or else stay where they are.
That'd be my solution, but I don't know if the company wants to risk upsetting people like that. It's a rock/hard place situation.
I am used to the same situation with customers who are cancelling and need their set top box collected. None of the appointments are EVER suitable for some people who seem to work 24/7 and they refuse to agree to a collection. This is then sorted by explaining that as they are refusing to hand over the box, a £150 charge will be added to their account immediately. This seems to focus the mind and a convenient appointment is suddenly agreed!