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Is it really an easy job to persuade thousands of customers that they need a new set top box, and then arrange a time that when they can have this swapped out....?
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Maybe not, but to continually lie to your cutomers about when it will happen can surely be avoided ?
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My ADSL is already in and working and I managed to blag a free three months trial, come November 4th if the upgraded .cm file is not in and working I'm off, full whack to the tune of over £100 a month and there may well be a few others following me.
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Mine is just short of £100 a month, and I'll be off next year too (I doubt my STB will have been upgraded by next March either !)
Ian