Is it that easy for NTL to send out a .cm file for the appropriate STB?
STB users had the letter (April/May) along with CM users, those of us with STB's who 'want' to be upgraded will have by now been 'swapped' out, either by the 'rolling program' or indeed by help from this forum or CS. Those that haven't to my mind can't be bothered. So let em go down to 750, they'll soon be on the phone worrying about the swap out.
We are now told 'November for your update', can anybody tell since when has November been classed as 'late summer'.
Quote:
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Originally Posted by monkeybreath
Is it really an easy job to persuade thousands of customers that they need a new set top box, and then arrange a time that when they can have this swapped out....?
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NTL have changed their tack,
yeah right, just carry on as normal NTL and do what you usually do, do the rollout and 'sod the punters' then expect your staff take the flack afterwards.
My ADSL is already in and working and I managed to blag a free three months trial, come November 4th if the upgraded .cm file is not in and working I'm off, full whack to the tune of over £100 a month and there may well be a few others following me.
As an aside and still on topic. Does anybody know how many 1meg STB users there are in total and maybe how many are still waiting for a 'swapout'