[the devil]

I & most of my colleagues ( and ex-colleagues )at Ntl agree. I may not always have access to a pc to log on but I think a forum like this where staff can log on & offer help to customers is a great idea, after all we are not on here just to moan & we certainly don't get paid to do this - its because we believe that customer service should be customer service. I will be leaving the company at the end of october but will visit this site whenever I can, if I can help anyone out then what does it cost me - nothing. I have enjoyed my time at Ntl but have come to the conclusion a while ago that no matter what happens the wrong people are making the decisions, so consequently the wrong decisions are being made. I cannot see this changing in the near future so will be happy when I leave, I take my job seriously but am unable to do my job effectively due to the company failing to provide the tools for me to do this.