[ian@huth]

Originally Posted by Mark B

Well, my advice would be, don't accept it, insist it is sorted at no cost to you.

Seriously, this is what I always advise, because if everyone 'puts up' with things like this, the company won't be aware what a major problem it is.

That's the trouble in this country; complaining is seen as a negative thing. It shouldn't be. Businesses need to know where they are going wrong, so they can evaluate the situation and put it right for the future.

The word 'complain' is too negative these days, when in most cases what is really being provided is 'constructive feedback' as to a particular customer's personal experience with the company, with a request that the situation be resolved.

Mark, I think you have just provided one of the many reasons why NTL should have kept nthellworld.com open and why they should have NTL staff monitoring these forums and reacting to what they see.