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Originally Posted by poolking
I know this shouldn't have to happen, one day hopefully the directors of NTL will get a wake up call and snap out of their fantasy dreamland.
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Well, my advice would be, don't accept it, insist it is sorted at no cost to you.
Seriously, this is what I always advise, because if everyone 'puts up' with things like this, the company won't be aware what a major problem it is.
That's the trouble in this country; complaining is seen as a negative thing. It shouldn't be. Businesses need to know where they are going wrong, so they can evaluate the situation and put it right for the future.
The word 'complain' is too negative these days, when in most cases what is really being provided is 'constructive feedback' as to a particular customer's personal experience with the company, with a request that the situation be resolved.