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Originally Posted by Mark B
You shouldn't have to do that.
The company should get the billing right, and if they cannot for a short time and you have to cancel the direct debit while it gets fixed, then the company should stand the cost of the £2, not you.
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I would agree with that to a large extent but think that the company should not only stand the £2 cost but also credit the customer a further £2 for the inconvenience it is causing them. You have to think about why NTL is charging £2 for non-DD payments and apply the same principle in reverse.