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Originally Posted by poolking
I'll see what happens in subsequent bills, if it does continue to happen I'll consider cancelling the direct debit and just pay the extra £2 a month or whatever the non-direct debit payment fee is.
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You shouldn't have to do that.
The company should get the billing right, and if they cannot for a short time and you have to cancel the direct debit while it gets fixed, then the company should stand the cost of the £2, not you.