[the devil]

Obviously working for the company I have to be careful what I say. I personally would agree with a customer cancelling the direct debit & would not add the admin charge to the acc, however accounts are regularly checked ( please don't laugh! )& the charge may be added later. I would always credit these charges if a customer called in if they had been overcharged ( there's no way I'd keep a direct debit if I was being overcharged each month ). However the contract states that we can impose the admin charge so it would be down to the individual customer service rep to credit, however if they refused you could always demand a manager calls you back & they will most likely credit it.

As I say these are my opinions & not the companies.