[ian@huth]

This is a ridiculous situation that should have been resolved some time ago. The only way that I can see to ensure that you are only paying the amount you should each month is to pay by a means other than direct debit. Doing this, however, would result in extra charges for not using direct debit. I wonder what NTLs reaction would be if customers cancelled their direct debits and wrote to NTL informing them of this course of action and the reason for it. Would they have the audacity to impose an extra charge on a customers bill because they wanted to pay the correct rate for their services?