[Undisputedtruth]

Originally posted by orangebird
eh?

You have a fault (loss of service), and you rather they would palm you off with a few quid, than send an engineer round to fix the problem?

They want to send an engineer to try and resolve your problem - how is that poor customer service.

As low as your opinion is of ntl, do you really think they should offer money to any tom dick or harry just because they ring up and say they have a problem? Ok then.....

Let me explain once again.

For NTL to send an engineer around I would have take a day of work.. I do not want to take a day of work. I expect NTL to sort out their problems on their end. They assume the customer is at fault rather than themselves. Do you understand this? People like you only reinforces how bad NTL customer services really are!