Cable Forum - View Single Post

scrotnig · 15-10-2004, 17:36

ALL requests to disconnect service should be passed through to the relevant retentions department who WILL try and save the customer...that is their job.

Obviously if a customer has already gone with another supplier there is little that can be done, but it's their job to try, and try they must. The call may be being observed, and they will be expected to make some effort, because that's what they are paid to do.

The equipment can be collected from ANY local address, so having it collected from work sounds the best option, though cable modems are not being collected in most regions at present.

Easiest way is to phone 0800 052 1474 Mon-Fri 9am to 5pm. You will be asked to enter you phone number, this doesn't need to be an ntl number, just a local number to you so that you get to the right ntl office.

15-10-2004, 17:36	#4
scrotnig Inactive Join Date: Jun 2003 Posts: 2,499	Re: Cancelling Broadband and leaving NTL ALL requests to disconnect service should be passed through to the relevant retentions department who WILL try and save the customer...that is their job. Obviously if a customer has already gone with another supplier there is little that can be done, but it's their job to try, and try they must. The call may be being observed, and they will be expected to make some effort, because that's what they are paid to do. The equipment can be collected from ANY local address, so having it collected from work sounds the best option, though cable modems are not being collected in most regions at present. Easiest way is to phone 0800 052 1474 Mon-Fri 9am to 5pm. You will be asked to enter you phone number, this doesn't need to be an ntl number, just a local number to you so that you get to the right ntl office.