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scrotnig · 15-10-2004, 18:32

I don't think a week IS acceptable. It's usually much less than that, but I have known instances where it's longer. Saying that it's ok because Sky can take several weeks is irrelevant, as that just proves how crap Sky are in that regard. NTL do not aspire to reach that particular standard.

Today I have booked one TV fault in for tomorrow morning. It seems to vary from franchise to franchise.

15-10-2004, 18:32	#33
scrotnig Inactive Join Date: Jun 2003 Posts: 2,499	Re: No Engineers Until Monday: WTF I don't think a week IS acceptable. It's usually much less than that, but I have known instances where it's longer. Saying that it's ok because Sky can take several weeks is irrelevant, as that just proves how crap Sky are in that regard. NTL do not aspire to reach that particular standard. Today I have booked one TV fault in for tomorrow morning. It seems to vary from franchise to franchise.