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Originally Posted by Strzelecki
It will still get sent away for repair. If you have business coverplan then you can have a loan laptop whilst yours is away for repair. If you 'accidentally' damage it it'll still be sent away for repair/assessment. We've sent a laptop off the got run over by a car and they didn't replace it, they just rebuilt it (still can't work out why, it must have cost more!). For the fastest service call PC Service Call on 0870 901300, they can collect it from your home via courier, have it repaired/replaced and couriered back to you. It's faster than taking it into store as it just goes in their job queue then gets booked for repair exactly the same way as you can do from home. Feel free to ask me any other queries, I'll try and help out!
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Thanks for the quality response.
If you don't mind taking the time, another question!
Have you any idea why the hardrive needs re-installing every few weeks? The laptop is a Toshiba Satelite, which was priced at £1199 in Jan/Feb (sorry, cannot remember the exact model - this one is the CD writer rather than DVD writer version), with Win XP Home. Basically, all the programs stop working, meaning that I cannot open anything in Office, Add/Remove any programs or access any games (only game on there in the last 3 mths has been Championship Manager 03/04). Once the recovery discs have been used everything seems fine but then fails again. I have called the Helpline listed on PC World literature and their advice was to re-install the hardrive. Telling them that I have already done this seemed to fail to register - I was told that this would resolve the problem and it would'nt happen again!
So, any ideas would be gratefully recieved!