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Originally Posted by andygrif
Of course if there is an issue you're right, they need to react quickly. However it is pointing to an issue with the installation rather than the kit, which doesn't really help their case.
From the Tellabs Website
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I think the issue is the reason for closing the system.
We all know it's unprofitable and pierre has said the same, if ntl has told porkies about the Tellabs equipment thats disgusting.
I worked for a company supplying equipment after I left ntl, and they had a power surge at one headend site probably due to a faulty UPS etc.
The equipment we supplied had a surge arrestor fitted before the fuse, this is not good practice and I we agreed with everyone at ntl. however ntl had cut corners and did not have each mains outlet independently fused, in South Wales the equipment rackes were not even independently fused in many cases. ntl save a bit of cash on fuses but the customer suffers at the end of the day due to a less reliable service.
The end result was the company I worked for agreed to rectify the fuse/arrestor situation and ntl said they would not pay until it had been completed, ntl appeared to be playing for time after modifications were made. They still witheld payment and ntl soon went into chapter 11.
Cynical old me was the one everyone laughed at when I said ntl would never pay the $10M they owed us!