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Originally Posted by DeadKenny
I've got my ADSL up and running now and need to cancel my NTL broadband and thus would be cancelling NTL completely.
Any advice on the best way to go about this? Just ring up, or put it in writing and who to? How much notice (if any) is required?
I want to avoid any attempts at keeping my custom, getting my request ignored, and any hassles down the road with billing.
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You
should be able to just ring.
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What's the deal with returning my equipment? I will not take any time off work. I don't have enough remaining holiday to do so and cannot afford to take unpaid leave for NTL (NTL has cost me a fortune in time off work already as is it  ). Can I get them to collect from my place of work, or for them to pay for me to return the equipment in the post?
P.S. I'm way out of any minimum contracts.
And please, no "but NTL's better, blah, blah", I've made my choice and sticking with it.
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You'll get no buts from me, just a heads up about the equipment and the t&c's -
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19.5 On termination of this Agreement You shall return all the Equipment at your cost to our offices within 14 days of the date of termination. If You do not return the Equipment We shall be entitled to bill You and You shall be liable to pay for the cost of replacing the Equipment, and unless the termination is due to our breach You shall continue to be responsible for the payment of Charges until all the Equipment has been returned or its replacement value paid.
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Full t&c's
here
Some regions do offer a collection service though, so it's worth asking.
