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**Chris** · 15-10-2004, 14:24

I cancelled all my services because we're moving house and will be outside the network. There was no problem, done over the phone, no letter required, no argument from the CSR.

However in the light of problems I know others have had, I can't help wondering what would have happened if they'd thought I was just going to $ky/BT ... call directed to Customer Retentions, letter confirming cancellation demanded ... I've heard of these things happening but I don't know which of them are typical or even required as part of your original contract with them.

I'd suggest you phone the usual 0800 number, tell them you want to cancel and see what happens, then post back.

15-10-2004, 14:24	#2
Chris Trollsplatter Cable Forum Team Join Date: Jun 2003 Location: North of Watford Services: Humane elimination of all common Internet pests Posts: 38,596	Re: Cancelling Broadband and leaving NTL I cancelled all my services because we're moving house and will be outside the network. There was no problem, done over the phone, no letter required, no argument from the CSR. However in the light of problems I know others have had, I can't help wondering what would have happened if they'd thought I was just going to $ky/BT ... call directed to Customer Retentions, letter confirming cancellation demanded ... I've heard of these things happening but I don't know which of them are typical or even required as part of your original contract with them. I'd suggest you phone the usual 0800 number, tell them you want to cancel and see what happens, then post back.