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Originally Posted by Tardis
I have just learn't from a neighbour that 2 NTL vans attending the box further down our road this morning were working on it for a couple of hrs.
Sounds like there was more than 1 fault?
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I don't think number of vans in attendance = number of faults in the box. Possibly the second van arrived carrying spare parts that the original engineer in attendance didn't have? I dunno, there are network engineers on this board, I'm sure one of them can explain how it works.