Cable Forum - View Single Post

andygrif · 15-10-2004, 14:06

You should first look at the terms of the warranty, it might state that they will decide whether or not to replace it. Your first port of call should be to write a letter to the company sectretary at the registered head office address of the supplier.

Under the Sale of Goods Act (that's the law they always refer to as Statutory Rights) you are entitled to reject the goods on the grounds of not being fit for purpose within a 'reasonable' time however you will probably find that you are now outside of this window.

In addition the Act makes provision for the retailer to be given 'reasonable' time for them to rectify any problem. I would state in your letter that you are willing for them to fully rectify the fault one last time, after which point if the fault reoccours you expect a replacement model to be given or a refund.

Send the letter recorded delivery by the way.

15-10-2004, 14:06	#6
andygrif Inactive Join Date: Jul 2003 Posts: 2,820	Re: warranty and sales ? You should first look at the terms of the warranty, it might state that they will decide whether or not to replace it. Your first port of call should be to write a letter to the company sectretary at the registered head office address of the supplier. Under the Sale of Goods Act (that's the law they always refer to as Statutory Rights) you are entitled to reject the goods on the grounds of not being fit for purpose within a 'reasonable' time however you will probably find that you are now outside of this window. In addition the Act makes provision for the retailer to be given 'reasonable' time for them to rectify any problem. I would state in your letter that you are willing for them to fully rectify the fault one last time, after which point if the fault reoccours you expect a replacement model to be given or a refund. Send the letter recorded delivery by the way.