Quote:
|
Originally Posted by Scooby
NO NO NO NO NO NO NO... 
it has nothing to do with the fact that you and others found it unacceptable, if there is an outage that is affecting a group of people these can often be resolved remotely even if an engineer did fix the fault by going somewhere it would be a different type of tech.... so as OB says  |
Other people probably reported the fault and an engineer fixing theirs has sorted yours in the process. I know from friends still working at ntl that single customer faults (strange as it may sound) seem to take presedence over network faults these days.
If all the network techs have 8 customer service calls a day, you can forget them being available to rush off to a network fault like they were originally employed to do!
Thats why many network faults now wait until the on-call network tech has finished his 8 service calls for the day!