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ntl is a company seriously lacking in engineers of any calibre, always has been always will be.
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Sweeping generalisation, you haven't worked for ntl for years so how could you know. I know you'll refer to your "sources" but a few engineers in South Wales is not the whole of ntl
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I have never understood the attitude in ntl where the company is maintaining a network full of equipment but has so little in-depth knowledge of the products they are using. the little tin pot company I worked for would of come up with an engineering solution and moved very quickly, because they wouldn't of been able to afford the loss of revenue like ntl can
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The technology of the old cablelink in Dublin, as you know is outdated and probably more trouble than it's worth.
Has it not occured to you that perhaps ntl would rather just not bother spending money trying to find a solution? It's probably cheaper and easier to just write it off.
I'm sure if the revenue from those 2,000 customers was vitally important they would look for solution. My assessment would be that it not finiancially viable to first identify the problem, come up with a solution and then implement.
Maybe your "tin-pot" firm might have come with a solution, but then again your tin-pot firm might have been dependant on the revenue.