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Originally Posted by orangebird
Whilst I understand Tardis' frustration (although personally, I wouldn't be too bothered myself), what's the amount of money he/she spends a month got to do with? Would a customer who only has, say, the base pack and phone line have to wait longer than Tardis?
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No, everyone has an equal right to their services, and from NTL's point of view they should treat all their customers with equal efficiency (although you could say that they should fix the high-spender's service first, as if they have to pay compo, they'll pay more to him, and if he decides to leave NTL, they'll lose more - that however is not the kind of policies companies like to hold, officially in any case).
But someone who loses, say £20 worth of services is understandably more upset than someone who loses £5. I was really thinking in terms of Tardis' financial loss and how justified he is personally in feeling aggrieved, especially as he was accused of 'moaning' and being advised to 'get a life'.