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Originally Posted by orangebird
Whilst I understand Tardis' frustration (although personally, I wouldn't be too bothered myself), what's the amount of money he/she spends a month got to do with? Would a customer who only has, say, the base pack and phone line have to wait longer than Tardis?
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I think Tardis is just an example, he is spending a considerable amount of money and getting sub-standard service. I too wouldn't be bothered about not having a TV to watch for the weekend, but I sympathise entirely with the point Tardis is making.
The Engineers quotas are very full these days, and there must be a reason.