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Originally Posted by Chris T
<snip>If you buy the top TV packages from NTL, or premium services such as the prem plus football games as Tardis has, that represents a significant monthly spend. Finding out that you can't access the services you've paid for, and that you need to wait almost a week to get them back (all the while continuing to pay for them), is downright unacceptable.
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Whilst I understand Tardis' frustration (although personally, I wouldn't be too bothered myself), what's the amount of money he/she spends a month got to do with? Would a customer who only has, say, the base pack and phone line have to wait longer than Tardis?