Dear All,
Back in April, I cancelled my NTL Dialup account as I was desperate to get BB (I had to go back to BT and get BB through them). Alas I live in Central London (Chelsea) and NTL Customer Service "At the present time we can't give you information on when your area will have Cable Broadband" insisted that even if I cancelled my Dialup my e-mail will stay active and they will not disconnect it!! Famous last words eh!! On 29th Sept I couldn't access my e-mail. I got in touch with NTL Customer Service only to be confronted by a really rude female who wasn't prepared to listen to me. She insisted that I had arrears dating back to April and that until they were paid up I wouldn't have access to my e-mail account. I somehow persuaded her to put me through to her Supervisor. She said that someone would get back to me. 4 hours later a Techie from NTL called me and apologised and told me that the original Customer Service person had cancelled my account but not completely (whatever that means) and assured me that my e-mail account will be active by lunchtime the next day. He also informed me that I had to dial into NTL pay as you go every 120 days so that my account would not be terminated again!! This was on the 4th of October and I haven't heard back from him (though I have been leaving messages for him through NTL Customer Service).
I can't believe how a company can actually get away with this kind of conduct and behaviour. How can they cancel someone's e-mail account without even notifying them. At least they could have sent me an e-mail!!!
I really would appreciate some advice as to what I can do from this point onwards. I hope this is relevant to this thread!! If not I do really apologise.
Cheers
lokha
