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Originally Posted by scastle
Actually, what I said applies whether the equipment was badly installed or not. If they have identified a problem (whether with the equipment itself or with the way was installed) that is a potential safety hazard, then the only quick fix would be to tell customers not to use the service. Then, they would need to investigate the problem, and possibly test all the equipment, which, however much money they throw at it, is going to take time.
I actually expressed no opinion as to whether the equipment was safe or not. I can't, I don't know the equipment and haven't seen the installations.
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I admit to finding ntl a very strange company, they have absolutely no engineering facilities or knowledge for this sort of problem.
I moved to ntl from a small tin pot company that got bought out by cableTel/ntl, we might of been tim pot but we would of certainly dealt with this sort of problem. I remember dealing with a similar safety issue involving a customer premise equipment affecting similar numbers of customers, probably twice that amount.
I was part of a central engineering facility that evaluated products and repaired to component level in-house all the network and customer equipment for the whole country, we even designed our own such as scramblers to work with jerrold set-tops. As I say we might of been tin pot, but compared to ntl we were leagues ahead. (As is Telewest) ntl is a company seriously lacking in engineers of any calibre, always has been always will be.
I have never understood the attitude in ntl where the company is maintaining a network full of equipment but has so little in-depth knowledge of the products they are using. the little tin pot company I worked for would of come up with an engineering solution and moved very quickly, because they wouldn't of been able to afford the loss of revenue like ntl can.
How can they throw customers and money away like this.