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Originally Posted by gary_580
Would you pay more to have an improved engineer service? They could employ more engineers and have them stand idle just so you could have a 1 hour response time.
In the end its not exactly a vital service and you could always go down the pub and watch it, now theres an excuse!!
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I know its no excuse but ntl engineers are being worked very hard these days, the sheer amount of service calls has meant the Network Engineers are nearly all attending customer service calls these days.
It's all a viscious circle as more customer service calls are generated because the networks are not being maintained. The networks possibly have nothing to do with your fault, but cost cutting means people are having to wait longer and suffer reduced quality of service these days to make the figures look good for the shareholders.
This example wouldn't of happened a few years ago, simply because people weren't running around then like chickens with their heads chopped off and achieving nothing! to the tune of managers who dont know their ar*e from their elbows.
