Hi All,
Within the last hour my Digital TV Service has crashed. I'm getting nothing on any channel and my STB is showing nothing but a single light.
Anyway, my aggro is that after finally getting through to CS I was told that they cannot get an engineer out to me until Monday the earliest.
which is just not good enough.
I love my football and this weekend there are 2 ppv games on, of which I had the previlege of paying an extra £50 (in advance) to watch these games.
I have told them I want compensation for every day without cable and I want a refund for the 2 games I'm gonna miss if my cable has not return by this coming Saturday by 12:00 noon. I have threatened to reduce my full package to the minimum package if I choose to remain a NTL customer if I have to wait until bloody Monday.
I have posted this because if anyone else lives in the London W3 area you know what to expect.
I just find it puzzling that they can't get anyone out until Monday
Any suggestions: have I gone the right way about this? Should I have said something else, etc?
Tardis