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IanW · 14-10-2004, 13:08

I am also a new user of NTL that is unable to register. My problem is similar to those posted here, but I do seem to get much further into the process than anyone else. I am using the 80.5.178.26 site, it recognises my PIN and surname, I am able to specify my user name and password. I get to the point where is looks as if it is just about to create my account, when I get a message about "user creation error". I have phoned tech support, went through the whole process with them and when I got to point when it failed they said that it sounded like a serious problem and someone would get back to me within 48 hrs. Needless to say I'm still waiting for that call. I have phoned back on a number of occasions but just keep getting told there is an issue. I'm will give them a few more days and then I will be having it taken out.

14-10-2004, 13:08	#70
IanW Inactive Join Date: Oct 2004 Posts: 1	Re: NTL Broadband registration woes I am also a new user of NTL that is unable to register. My problem is similar to those posted here, but I do seem to get much further into the process than anyone else. I am using the 80.5.178.26 site, it recognises my PIN and surname, I am able to specify my user name and password. I get to the point where is looks as if it is just about to create my account, when I get a message about "user creation error". I have phoned tech support, went through the whole process with them and when I got to point when it failed they said that it sounded like a serious problem and someone would get back to me within 48 hrs. Needless to say I'm still waiting for that call. I have phoned back on a number of occasions but just keep getting told there is an issue. I'm will give them a few more days and then I will be having it taken out.