Thread: NTL Ireland suspends phone service
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Old 14-10-2004, 14:02   #36
Stuart
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Re: NTL Ireland suspends phone service
Quote:
Originally Posted by SMHarman
However the NTL PR machine does not appear to be handling this well. Considering as you point out this is 2000 out of 1,000,000 + phone accounts their PR machine should be upplaying the safety aspect and highlighting how few customers are affected.

True, but PR does require NTL to communicate with the customer, which appears to be something they are not good at.. Not at a corporate level anyway.
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