Thread: NTL Ireland suspends phone service
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Old 14-10-2004, 13:57   #35
SMHarman
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Re: NTL Ireland suspends phone service
Quote:
Originally Posted by scastle
In fairness to NTL, Pierre is right.

They have identified that the equipment in the customers' homes could possibly be dangerous, so have acted to minimize any danger as quickly as possible.

Even assuming they had the funds to do so, it would still take months to check and if necessary re-install equipment in 2000 homes. In the mean time, they would still need to warn the customers to turn the equipment off, or run the risk of a customer being injured or killed.

They are showing what I would consider a very responsible attitude, and have taken probably the best course of action.
However the NTL PR machine does not appear to be handling this well. Considering as you point out this is 2000 out of 1,000,000 + phone accounts their PR machine should be upplaying the safety aspect and highlighting how few customers are affected.
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