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Originally Posted by Pierre
I really can't believe that ntl are getting a load of grief over this.
They are responding to a Health and Safety Issue.
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In fairness to NTL, Pierre is right.
They have identified that the equipment in the customers' homes could possibly be dangerous, so have acted to minimize any danger as quickly as possible.
Even assuming they had the funds to do so, it would still take months to check and if necessary re-install equipment in 2000 homes. In the mean time, they would still need to warn the customers to turn the equipment off, or run the risk of a customer being injured or killed.
They are showing what I would consider a very responsible attitude, and have taken probably the best course of action.