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the devil · 13-10-2004, 18:41

Hi guys,

Been a while since I've been on here. The incorrect billing is due to an IT error, we have reported this several times but as yet it has not been fixed. Unfortunately we nice people in customer services don't have any way to fix this ourselves so all we can do is credit your accounts when you call in. We don't like this any more than you do but as I've already said we cannot do anything to speed up the resolution, we report all accounts this happens to.

13-10-2004, 18:41	#13
the devil Inactive Join Date: Feb 2004 Posts: 20	Re: Being overcharged for tv pack Hi guys, Been a while since I've been on here. The incorrect billing is due to an IT error, we have reported this several times but as yet it has not been fixed. Unfortunately we nice people in customer services don't have any way to fix this ourselves so all we can do is credit your accounts when you call in. We don't like this any more than you do but as I've already said we cannot do anything to speed up the resolution, we report all accounts this happens to.