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Originally Posted by stu673
How do you get hold of the PIN? My girlfriend has been in the same situation for a week now (SACM installed but no welcome letter/PIN) and have been on to ntl everyday about it. What details do you need off me to get a PIN? 
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The pin should have arrived in a welcome letter
if your girlfriend has not had one, pm me the house number, postcode and name and i'll have a look into it.