[highlandlassie]

Have had to phone a few time in the past 3 years and the service has been excellent - I must phone at the right time as I don't wait any longer than 20 mins. The person I spoke to the last time - even sent me an email suggesting more advice, if I ever have the same problem.

I also got a 3 day refund for my Internet connection - when it was down for 3 days - which was 2 years ago