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Originally Posted by Sarky
Just to add the place I'm moving to does not have NTL installed, so I would probably have to pay an installation fee anyway.
John.
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No, moves and transfers are done free in most regions.
Contract charges work out like this:
If you have TV, multiply the minimum pack (£19.50 ) by the number of months remaining on the contract, remembering that you are billed a month in advance so may have already accounted for part of the coming month
For telephone, if you have TV, no separate penalty would apply. If you do NOT have TV, as above but at £9.50 per month.
For broadband, the figure is £17.99 per month. In other words, it's always the minumum level of service for that particular product that is used in the calculations. Also, 30 days notice would still be taken so obviously that period would need to be removed from the penalty.
So, a customer on Family pack with 750k broadband cancelling after being billed only one month, (and giving 30 days notice, hence two months in total billed) would pay:
TV: 10 months at £19.50 = £195
Broadband: 10 months at £17.99 = £179.90
Telephone: Nothing, as covered by TV.
Total payable: £374.90 .
This is then due and payable immediately. Some regions are requesting payment up front by credit/debit card before the disconnection will be processed.
The only exception to the contract charges would be if a customer is moving to an area not cabled by ntl. If the new property IS cabled but already has Sky and/or BT, then the penalty charge would still apply.