Quote:
Originally posted by Undisputedtruth
I've asked for compensation for my loss of service for a few days. They gave me nothing because I deline the offer of an engineer to come to my place. You suggestion of a few months service given to people did not apply in my case.
Largely, all I hear are excuses, excuses, please don't blame us because it is not our fault, it is the management. Indeed it is their fault. One day, these people will realise just how bad they were in offering poor customer services.
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eh?
You have a fault (loss of service), and you rather they would palm you off with a few quid, than send an engineer round to fix the problem?
They
want to send an engineer to try and resolve your problem - how is that poor customer service.
As low as your opinion is of ntl, do you really think they should offer money to any tom dick or harry just because they ring up and
say they have a problem? Ok then.....
