Cable Forum - View Single Post - NTL modem doesn't work on Windows, but does on Linux!!!

Chris W · 10-10-2004, 18:36

If USB CM 351000 is not appearing in winipcfg that means either that the driver for the modem is not installed correctly, or that the modem is not bound to tcp/ip.

First check device manager: you should have USB CM 351000 appearing under the network adaptors, and when you double click on it, the properties box should say "this device is working properly".

If it does: go to control panel -> network -> and then check that you have an item "tcp/ip-> USB CM 351000". If this is not appearing, post back.

If the USB CM 351000 is not appearing correctly in device manager, remove any usb composite devices or unknown devices, and any reference to cable modem.

Then disconnect the usb cable modem and browse on your ntl installer cd to x:/drivers/ambit and double click the "uninstall" file. click next and finish, then say no to the reboot.
Next open windows explorer, then go to view -> folder options -> view, and make sure that windows is set to show all hidden and system files.

Then search the hard disk for usbcm and delete any files found. Then reboot.

When windows is booted, make sure you have the installer cd in, the reconnect the usb cable. When the found new hardware wizard appears, chose to search automatically, check cd drive, and specify a location, and type the location of x:/drivers/ambit/ (where x is your cd drive). You may well be prompted to reboot after the driver is installed. Do so then you should be online.

Post back if you have more problems...

oh and just out of interest, are you using a NIC on linux?

10-10-2004, 18:36	#13
Chris W cf.mega poster Join Date: Nov 2003 Location: Reading Age: 42 Services: Virgin Media Broadband Size M Posts: 6,546	Re: NTL modem doesn't work on Windows, but does on Linux!!! If USB CM 351000 is not appearing in winipcfg that means either that the driver for the modem is not installed correctly, or that the modem is not bound to tcp/ip. First check device manager: you should have USB CM 351000 appearing under the network adaptors, and when you double click on it, the properties box should say "this device is working properly". If it does: go to control panel -> network -> and then check that you have an item "tcp/ip-> USB CM 351000". If this is not appearing, post back. If the USB CM 351000 is not appearing correctly in device manager, remove any usb composite devices or unknown devices, and any reference to cable modem. Then disconnect the usb cable modem and browse on your ntl installer cd to x:/drivers/ambit and double click the "uninstall" file. click next and finish, then say no to the reboot. Next open windows explorer, then go to view -> folder options -> view, and make sure that windows is set to show all hidden and system files. Then search the hard disk for usbcm and delete any files found. Then reboot. When windows is booted, make sure you have the installer cd in, the reconnect the usb cable. When the found new hardware wizard appears, chose to search automatically, check cd drive, and specify a location, and type the location of x:/drivers/ambit/ (where x is your cd drive). You may well be prompted to reboot after the driver is installed. Do so then you should be online. Post back if you have more problems... oh and just out of interest, are you using a NIC on linux?