Dear Someone techy, NTL screwed up my Direct Debit (no details too long but all of their own making) so much so that they suspended my ISP connection on Sept 30. I cannot seem to get them to put me back where I was last Thurs - someone pushed the buttons so why can't they reverse just as easily? I now have Internet connection and access to an email account but I want my and my wifes Folders and kept mail. Surely by definition its on a hard drive somewhere or are they so ruthless in cleaning out established customers without confirming that they do or do not wish to remain with NTL??
Gobsmacked lon standing customer xtopher
