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Originally Posted by amd_kickass
i have had a set top box installed about 3-4 weeks ago now and since its install i have only ever been able to get 4 channels (101-104) at least once a week i have rang ntl and have got nowhere after waiting for an hour each time to speak to a customer rep they say take the details of the STB and smartcard
can anyone give me an answer to what is going on, is it a one off or is this a known fault
STB model no is DI4001NC
i also have a terayon TJ210 Modem as well (have never had any problems with it since day one)
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Hi mate and welcome
Same problem as myself, 29 days with only the channels you mention.
It is a known fault.
The problem stems from a changeover of system, there is a fix for it cause ours got done yesterday and the roll-out to the rest of the box's wont be to long.