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Originally Posted by ejandpete
Know exactly how you feel about trying to contact someone, been trying since 18 August, finally had a response today, explanation given for difficulty in contacting them is because the are re-locating!!
The Manchester address is where they are re-locating to, but its also worthwhile copying it in to two current offices:
NTL
High Level Complaint Department
Hertford House
36 Hertford Street
Coventry
CV1 1RF
NTL House
Bartley Wood Business Park
Bartley Way
Hook
Hampshire
RG27 9UP
FAX No: 01256 752100
Hope this helps
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Not if you're a Manchester customer...it will just be classed as misdirected and forwarded to the Manchester office, all that will do is delay a response.
The correct address for complaints is always printed on the back of the bill, sending them anywhere else in the hope of speeding things up will have the opposite effect...the office it ends up at will realise they cannot deal with it, and will simply redirect it to the correct office.