Private message me some MAC or preferably IP addresses and will have a look. However I'll point out to you guys that for some Universitys the new semester started.. oo.. about 2 weeks ago?
Enjoy Thorny and God help you if you have to call their customer 'service' lines

If you ever email them ask for a receipt, if you are lucky 2 - 3 days later you'll get a receipt indicating 'deleted without read'