Cable Forum - View Single Post - Internet Keeps going offline for a few mins

Darren Wilson · 08-10-2004, 09:44

This is getting beyond a joke now.

For the past 5 weeks I have been experiencing virtually the same problems here in PE29 postcode (Papworth UBR) and this monring alone I have had to reboot the Surfboard 4100 4 times due to total packet loss. It wouldn't be so bad usually but being off work sick and trying to catch up with what bits of work I can do from home is becoming impossible now when I use Remote Desktop from my notebook to my workstation in the office. Nothing to do with the PC's as the modem is going through a router which is testing out 100% fine. No Spyware or other nasties on any of the 4 systems that are present here at home. Firewall certainly not blocking anything that it shouldn't be. These issues have only started since the upgrade to 1.5mbps (I had plenty of issues prior to the upgrade though a few years back which were resolved thanks to Ptarmigan). Even friends are having similar problems.
The CAB that I connect to was partially open last week and thought that this may have been causing the problem, but from looking out the window, it is now fully enclosed again. I was even thinking it could be the Surfboard 4100 starting to play up or a bag config file, as each time I need to cycle the modem to regain a connection.
Getting very peeved at NTL now especially as I have had to phone them up every month for the past 3 months due to them taking payment each month from one of my credit cards for the bills WITHOUT my permission even after I have told them to remove my card details (can you say FRAUD NTL???), and now the credit card company and my solicitors are looking at legal proceedings over this fraudulant use (each month they have made me exceed my card limit incurring extra charges from the card company).

08-10-2004, 09:44	#197
Darren Wilson Inactive Join Date: Jun 2003 Posts: 27	Re: Internet Keeps going offline for a few mins - NB, Problem has returned This is getting beyond a joke now. For the past 5 weeks I have been experiencing virtually the same problems here in PE29 postcode (Papworth UBR) and this monring alone I have had to reboot the Surfboard 4100 4 times due to total packet loss. It wouldn't be so bad usually but being off work sick and trying to catch up with what bits of work I can do from home is becoming impossible now when I use Remote Desktop from my notebook to my workstation in the office. Nothing to do with the PC's as the modem is going through a router which is testing out 100% fine. No Spyware or other nasties on any of the 4 systems that are present here at home. Firewall certainly not blocking anything that it shouldn't be. These issues have only started since the upgrade to 1.5mbps (I had plenty of issues prior to the upgrade though a few years back which were resolved thanks to Ptarmigan). Even friends are having similar problems. The CAB that I connect to was partially open last week and thought that this may have been causing the problem, but from looking out the window, it is now fully enclosed again. I was even thinking it could be the Surfboard 4100 starting to play up or a bag config file, as each time I need to cycle the modem to regain a connection. Getting very peeved at NTL now especially as I have had to phone them up every month for the past 3 months due to them taking payment each month from one of my credit cards for the bills WITHOUT my permission even after I have told them to remove my card details (can you say FRAUD NTL???), and now the credit card company and my solicitors are looking at legal proceedings over this fraudulant use (each month they have made me exceed my card limit incurring extra charges from the card company).