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Toxsick Kitty · 07-10-2004, 17:14

Does anybody have the up-to-date address for writing a snail mail letter to NTL's customer services? I did a search, but the link from a previous enquiry on here didn't bring up any addies. Like that person, I have tried in vain to find such an address on their bills and their website, without success...hhmmm, they really, really don't want you to complain, do they, LOL!
I have written to the address (P.O. Box) on my bill, and had no reply after 5 weeks.
I have lost count of the number of times I have telephoned customer services, only to find I have to repeat yet again all information, because whoever took my last call did not input anything into their system. Not to mention the promises made which never materialised, missed appointments, missing mail etc etc.
All this gives a terrible impression of a big company, and really doesn't do them any favours at all!

07-10-2004, 17:14	#1
Toxsick Kitty Inactive Join Date: Mar 2004 Location: Manchester, UK Posts: 20	NTL Snail Mail Adress?? Does anybody have the up-to-date address for writing a snail mail letter to NTL's customer services? I did a search, but the link from a previous enquiry on here didn't bring up any addies. Like that person, I have tried in vain to find such an address on their bills and their website, without success...hhmmm, they really, really don't want you to complain, do they, LOL! I have written to the address (P.O. Box) on my bill, and had no reply after 5 weeks. I have lost count of the number of times I have telephoned customer services, only to find I have to repeat yet again all information, because whoever took my last call did not input anything into their system. Not to mention the promises made which never materialised, missed appointments, missing mail etc etc. All this gives a terrible impression of a big company, and really doesn't do them any favours at all!