IF there was no cableforum I guess I would phone again.And again.And gain.And aga.......Mind if it wasn't sorted then I'd probably try
H2G2 as there is a good selection of people on a site that large that would be able to help.I'd look through the guide pages and then ask in the Ask H2G2 page if I found nothing.It's my other port of call when I need info.