Cable Forum - View Single Post - Bad connection in Scunthorpe (again)(long)

doogandmissus · 07-10-2004, 15:55

Hi all

...new to forums so hope this works.I also live in the DN16 area of Scunthorpe and have been having the same probs since way back also.For the second time this month after a repreive of about 1 month the same old timing out errors are back!!!

Have made several calls to customer support (who can see that this is happening) to be told today that the problem is not worth reporting as a fault

!!??..after months and months of frustratingly poor customer service i am now at the end of my tether and am looking into changing service providers.
I was thinking tho..isn't it about time we undervalued Scunthorpe customers should somehow get together with a petition or something to voice our dissatisfaction on the whole with NTSmell!!
Was also told today that Scunthorpe is a problem area but that there is little that can be done for us

(quote from Nick at CS).
What do you think guys??...perhaps they want a bunch of us to cancel so that they are no longer over-subscribed??!!

07-10-2004, 15:55	#35
doogandmissus Inactive Join Date: Oct 2004 Posts: 5	Re: Bad connection in Scunthorpe (again)(long) Hi all ...new to forums so hope this works.I also live in the DN16 area of Scunthorpe and have been having the same probs since way back also.For the second time this month after a repreive of about 1 month the same old timing out errors are back!!! Have made several calls to customer support (who can see that this is happening) to be told today that the problem is not worth reporting as a fault !!??..after months and months of frustratingly poor customer service i am now at the end of my tether and am looking into changing service providers. I was thinking tho..isn't it about time we undervalued Scunthorpe customers should somehow get together with a petition or something to voice our dissatisfaction on the whole with NTSmell!! Was also told today that Scunthorpe is a problem area but that there is little that can be done for us (quote from Nick at CS). What do you think guys??...perhaps they want a bunch of us to cancel so that they are no longer over-subscribed??!!