Cable Forum - View Single Post - Bad connection in Scunthorpe (again)(long)

Mauldor · 07-10-2004, 13:57

Well I took the plunge and waited the XX Number of hours to get through to support. Though first I called the Status line just to make sure. Anyhow, reported the fault, which they knew about - so with any luck they might well "fix" it again (is this the 5th or 6th time now?).

Which leads me onto another question, NTL have the status page and the telephone status line - my thought on this was quite simple, if there is a known fault in a area, then people can either check online (if they can get online) or at worst call the status line. The theory of this is less calls to Support to take up a persons time going through a problem when in fact it is known about.

Now this is definatly not the case is it...not once have I seen or heard of the current problems people have been having even though everybody and there dog knows about it. What I could not understand is I went through the entire fault diag on the phone and then to be told "oh we know there is a problem in Scunthorpe - we are working in it and Hope to fix it" - so why waste my time and his going through the obiuos checking of power levels, my pc connection and go d knows what else when he knew there was a outage effecting most of Scunthorpe? Sounds daft to me..

I too have been thinking about swapping over to ADSL for some time, the problem is for years Scunthorpe Cable modem to me knowledge was fine then we have one problem after another, a 56k Modem can work faster and better than what I have now. Of course swapping to ADSL might well make it all better but there is no Guarantee that similar problems wont happen on that also.

07-10-2004, 13:57	#33
Mauldor Inactive Join Date: Jan 2004 Location: Scunthorpe Age: 59 Services: 50mbit, Base TV, Base Phone Posts: 437	Re: Bad connection in Scunthorpe (again)(long) Well I took the plunge and waited the XX Number of hours to get through to support. Though first I called the Status line just to make sure. Anyhow, reported the fault, which they knew about - so with any luck they might well "fix" it again (is this the 5th or 6th time now?). Which leads me onto another question, NTL have the status page and the telephone status line - my thought on this was quite simple, if there is a known fault in a area, then people can either check online (if they can get online) or at worst call the status line. The theory of this is less calls to Support to take up a persons time going through a problem when in fact it is known about. Now this is definatly not the case is it...not once have I seen or heard of the current problems people have been having even though everybody and there dog knows about it. What I could not understand is I went through the entire fault diag on the phone and then to be told "oh we know there is a problem in Scunthorpe - we are working in it and Hope to fix it" - so why waste my time and his going through the obiuos checking of power levels, my pc connection and go d knows what else when he knew there was a outage effecting most of Scunthorpe? Sounds daft to me.. I too have been thinking about swapping over to ADSL for some time, the problem is for years Scunthorpe Cable modem to me knowledge was fine then we have one problem after another, a 56k Modem can work faster and better than what I have now. Of course swapping to ADSL might well make it all better but there is no Guarantee that similar problems wont happen on that also.