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yj6aa · 06-10-2004, 08:48

Thanks for the reply and the welcome. As I am at work now, I havent got my pin number so I will send it through as soon as I return.

In Reply to utt's message, I am registering a badged NTL Modem with the broadjump etc software. As I keep getting an error message during the registration process as it tries to connect to the server, I thought Ill try and use an NTL dialup account and go through another route and thus this didnt work (Although this may work for other people).

Thanks for the help, as I know that you dont get paid for it!!!

I can understand that somepeople get mythed by customer services and technical support services in any company, I work in a technical role and have to put out with people expecting miracles done within minutes of ringing, please give a chance. You will stand a better chance by:
1) giving us a full explation of what is wrong and write down any error message codes.
2) We may be already having a bad day, under a heavy workload, without you shouting down the phone at us. We will be motivated if give a thank you or have a joke!!.

06-10-2004, 08:48	#50
yj6aa Inactive Join Date: Oct 2004 Location: Luton Age: 48 Posts: 7	Re: NTL Broadband registration woes Thanks for the reply and the welcome. As I am at work now, I havent got my pin number so I will send it through as soon as I return. In Reply to utt's message, I am registering a badged NTL Modem with the broadjump etc software. As I keep getting an error message during the registration process as it tries to connect to the server, I thought Ill try and use an NTL dialup account and go through another route and thus this didnt work (Although this may work for other people). Thanks for the help, as I know that you dont get paid for it!!! I can understand that somepeople get mythed by customer services and technical support services in any company, I work in a technical role and have to put out with people expecting miracles done within minutes of ringing, please give a chance. You will stand a better chance by: 1) giving us a full explation of what is wrong and write down any error message codes. 2) We may be already having a bad day, under a heavy workload, without you shouting down the phone at us. We will be motivated if give a thank you or have a joke!!.