Cable Forum - View Single Post

ruthieg · 05-10-2004, 19:37

Been waiting for telly since installation on 22nd Sept (booked in early August), latest from Customer Services was that they needed the number on the SMART card as the system wasn't recognising it. But.....they have a backlog of hundreds so don't hold your breath. One member of staff also said that NTL were having problems with their bank ..fills me full of confidence! Wouldn't it be wiser to stop the advertising and catch up with the back log rather than irritating even more people?? It also isn't a good idea to advertise it on the phone line when customers are already wound up and waiting on hold for hours to complain!!!!

05-10-2004, 19:37	#25
ruthieg Inactive Join Date: Sep 2004 Posts: 2	Re: how long does it take Been waiting for telly since installation on 22nd Sept (booked in early August), latest from Customer Services was that they needed the number on the SMART card as the system wasn't recognising it. But.....they have a backlog of hundreds so don't hold your breath. One member of staff also said that NTL were having problems with their bank ..fills me full of confidence! Wouldn't it be wiser to stop the advertising and catch up with the back log rather than irritating even more people?? It also isn't a good idea to advertise it on the phone line when customers are already wound up and waiting on hold for hours to complain!!!!